I was walking the dog a few days ago, enjoying the lovely turn in weather (within the last 2 weeks, we’ve gone from snow and extreme cold to 50-60 degrees F), when I had a subtle insight. I would love to be able to tell you what that insight was, but I have forgotten it. Probably lost it on the way home. I remember where I was when I had the insight. I also remember…
I have had occasion recently to be put on hold. Who doesn’t in this day of telephone menus, answering services, and spotty customer service? I hate being on hold. In order to avoid being put on hold, I will do whatever I can to figure out answers prior to picking up a phone. Usually, this involves extensive search on an organization’s website. If I can’t find answers, I begrudgingly dial a number, making sure I…